Managed
Service / Facilities Management
Telephony technology
is constantly changing over time, with advances in voice and data
integration. These changes can be of benefit if correctly identified
and deployed in a business. However the effort of putting more
time and resource into maintaining technology infrastructure has
the result of moving focus away from a business’s core competencies.
We provide managed services
that can allow a business to focus on its core competency, whilst
still retaining consistency, quality, and control over the technology
infrastructure. Significant financial benefit can be achieved
through reduction of ongoing capital costs.
No matter which Managed
Service is selected we provide One point of contact for all Telephony
issues and can include:
- On site support –
one to five days a week
- Service and repair –
hourly remote or on-site
- SLA agreements
- Trouble ticketing system
for accurate tracking of requests
- Maintenance
Advantages of utilising
a Managed Service are:
- One point of contact
- Consist infrastructure
management
- Backup of vendor trained
additional resource
- Reduction in re-training
expenditure
- Knowledge consistency
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