CTI
/Convergence
CTI
Computer
Telephony Integration Solutions can form a basic yet cost effective
foundation ecosystem for customer handling, focusing the business
on implementation of a fully converged solution in the future.
We can provide a CTI solution
for basic or advanced integration with telephony platforms allowing
superior customer handling.
Tip:
CTI as such has been superceded by CXI, X
= any point of interaction.
Convergence
Convergence is the technology
allowing sharing of Network resources among applications and
traffic types.
We liaise with our clients
to ascertain their readiness to utilise these new technologies
and identify convergence areas to match each client’s
business objectives.
Our convergence solutions
encompass voice, VOIP, data and network Design.
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